Shipping Policy


General Overview

This Shipping Policy outlines the complete shipping processing standards, delivery timelines, customs regulations, and relevant service rules for all orders placed on our official website. The purpose of this policy is to provide clear, transparent, and standardized shipping arrangements for all customers, ensuring every order is processed, dispatched, and delivered in a standardized and efficient manner. All order shipping services implemented by our brand follow unified operating standards to maintain stable delivery quality and reliable shopping experience for global users.
By placing orders on our official website, all customers fully understand and agree to the shipping rules, delivery cycles, and service specifications stated in this policy. We strictly control every link of order processing and product delivery to avoid irregular operations, delayed processing, and abnormal delivery situations, and continuously optimize the overall shipping service system.

Order Processing & Dispatch Timeline

All orders submitted and successfully paid on our website will enter a standardized review and processing sequence. Our professional warehouse and operation team will verify order information, product specifications, delivery address and other key details to ensure the accuracy of each order. After the completion of order review, we will arrange product sorting, packaging and delivery within unified working hours.
The standard order processing and preparation period ranges from 1 to 3 working days. This period covers order confirmation, product inspection, professional packaging, warehouse outbound and logistics docking procedures. During routine warehouse inventory, seasonal shopping peaks or system maintenance periods, individual orders may encounter slight processing delays. We will always prioritize order processing efficiency and make every effort to shorten customer waiting time.
Once the order is dispatched from the warehouse, the system will automatically generate logistics tracking information and synchronize it to the user’s order background. Customers can check the real-time transportation status, delivery progress and latest logistics updates through the official website order interface throughout the whole process.

Delivery Time & Transit Cycle

We cooperate with high-quality and stable global logistics channels to provide safe and efficient cross-border delivery services for all orders. After the goods are successfully shipped, the standard delivery time ranges from 6 to 12 working days. The specific arrival time will be affected by regional delivery distance, local logistics operating efficiency, routine customs clearance inspection and objective environmental factors.
All delivery cycles we announce are unified estimated time ranges, which are fully based on long-term logistics operation data and actual delivery experience. We will arrange the most appropriate logistics channels according to the customer’s delivery area to ensure stable transportation process and controllable delivery cycle. In case of objective factors such as customs inspection adjustment and regional logistics suspension, the delivery time will be appropriately extended, and we will synchronize the latest progress through logistics information in a timely manner.

Customs & Additional Charge Instructions

To provide customers with a worry-free cross-border shopping experience, our brand fully undertakes all tariffs, customs clearance fees and official inspection fees incurred during the transportation and customs clearance of all orders. All price displays on the official website are final settlement prices, without any additional hidden costs.
Customers are not required to pay any form of tariffs, handling fees or supplementary charges during the entire order transportation and receiving process. We bear all cross-border related costs independently, completely eliminating the extra expenditure risks of traditional cross-border shopping, and realizing transparent and hassle-free order delivery services for every customer.

Packaging & Product Protection Standards

We adopt professional and standardized packaging standards for all apparel products to ensure that the goods remain intact, clean and undamaged during long-distance cross-border transportation. All products will be independently sorted and inspected before packaging to confirm no quality problems, no dirt and no damage.
According to the characteristics of western apparel products, we use targeted packaging materials to avoid product extrusion, folding damage, fabric pollution and other problems during transportation. The packaging structure is stable and firm, which can adapt to long-distance transportation and multiple transshipment links, effectively protecting the integrity of product appearance and performance.
Each package is affixed with standardized order information labels to ensure accurate matching of goods and order information, avoid wrong delivery, missing delivery and order confusion, and improve the accuracy and efficiency of order delivery.

Delivery Address & Order Modification Rules

Customers need to fill in accurate, complete and valid delivery address information when placing orders, including detailed street address, city, postal code and valid contact information, so as to ensure smooth customs clearance and normal delivery of packages. We will deliver the goods strictly in accordance with the delivery address submitted by the customer.
Before the order is shipped, customers can apply for address modification and information adjustment by contacting our customer service team. After the order enters the logistics transportation process, the delivery address cannot be modified again due to the fixed logistics route and package information. Customers need to confirm the order information carefully before payment to avoid delivery problems caused by incorrect information.

Undeliverable & Returned Package Rules

If the package cannot be delivered normally due to incorrect customer address, long-term unclaimed package, invalid contact information and other customer-related reasons, the package will be returned according to the logistics regulations. For such returned orders caused by non-brand factors, the subsequent re-delivery processing needs to follow the unified after-sales rules.
We will actively track abnormal logistics orders, remind customers of abnormal delivery status in a timely manner, and assist customers in solving delivery problems. However, we are not responsible for delivery failure and package return losses caused by customers’ failure to provide valid information or failure to receive packages normally.

Shipping Service Updates & Explanations

We will continuously optimize logistics channels, upgrade packaging standards, and improve order processing efficiency according to market changes and customer feedback, so as to provide faster and more stable delivery services. We reserve the right to adjust the logistics cooperation channels and processing procedures appropriately according to the actual operation situation.
All updated shipping rules will be displayed on the official website in real time and take effect immediately after publication. Customers are recommended to check the latest policy content regularly to keep abreast of standardized shipping service rules.

Contact & Support

If you have any questions about order processing progress, logistics delivery status, customs clearance problems and other shipping related issues, please contact us through the Contact Us page on our official website. Our professional service team will provide you with timely and detailed consulting services and problem-solving support.

 

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