Refund Policy


General Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and service standards for all orders placed on our official website. The policy is formulated to provide transparent, fair, and customer-centric shopping guarantees for all global customers, especially users in the United States. We adhere to a highly flexible and user-friendly after-sales mechanism to ensure every customer can enjoy a secure and worry-free shopping experience.
All refund services provided by our brand strictly follow unified processing standards. There are no hidden rules, arbitrary deductions, or complicated thresholds. Whether customers encounter product matching problems, style dissatisfaction, or other legitimate shopping situations, they can apply for refunds in accordance with the provisions of this policy. By placing orders on our website, all customers automatically recognize and accept the full terms of this Refund Policy.

Order Basic Rules and Pre-Refund Instructions

All orders on our website enjoy standardized order processing and global free shipping services. All products support independent retail sales, and the website displays the final settlement price without any hidden charges, tariffs, logistics fees, or additional service fees. We fully undertake all tariffs and cross-border logistics costs incurred during product transportation, and customers do not need to pay any extra expenses.
Our unified order processing cycle is 1 to 3 working days. All orders will be reviewed, sorted, and shipped in sequence after successful payment. The estimated delivery time after shipment is 6 to 12 working days, which is affected by regional logistics efficiency and customs clearance progress. Customers can check real-time order and logistics status through the official website order page at any time.
All order settlements on the website are based on USD. All refunds will also be settled in unified USD standards to ensure consistent and accurate fund settlement, avoiding price differences and calculation errors caused by currency conversion.

Applicable Conditions for Refund

We support diversified and humanized refund application scenarios to fully protect customers’ shopping rights. Customers can apply for returns and refunds within the valid after-sales cycle for personal preference reasons, including unsatisfactory product style, inappropriate size, inconsistent wearing effect with expectation, and other non-quality issues.
For product quality problems, including defective craftsmanship, fabric damage, printing errors, functional abnormalities, wrong item delivery, missing accessories, and damage caused by transportation, customers can apply for free returns and full refunds. We will bear all after-sales responsibilities for abnormal orders caused by our brand side.
All return and refund applications must be initiated within the valid return cycle. We provide a 60-day long-term return window. Customers can submit refund applications within 60 days after receiving the goods. Applications exceeding the valid cycle will not be accepted due to the expiration of the after-sales guarantee period.

Unavailable Refund Scenarios

To ensure the standardized operation of after-sales services and fair protection of the rights and interests of both buyers and sellers, some scenarios do not support refund applications. Products that have been artificially damaged, washed, altered, worn for secondary use, or lost original labels and packaging are not eligible for return and refund services.
Abnormal damage caused by improper use, storage, or maintenance by customers is not within the scope of refund support. In addition, orders with invalid information, abnormal transactions, or malicious repeated returns will be refused after-sales service after official verification.

Refund Processing Cycle and Process

After the customer submits a valid return and refund application, our customer service team will verify the order information, product status, and application reasons in a timely manner. After the application is approved, customers need to return the goods in accordance with the official return guidelines and keep the return logistics voucher.
After we receive and inspect the returned products to confirm that they meet the return standards, we will officially initiate the refund process. The unified refund processing cycle is 5 to 10 working days. The refund funds will be fully returned through the original payment channel to the customer’s original payment account.
The final arrival time of the refund may have a slight delay due to the processing rules of different payment platforms and bank institutions. Such delays belong to normal financial processing fluctuations and do not affect the authenticity and validity of our refund completion. We will take the initiative to track the refund progress and ensure the funds arrive successfully.

Refund Amount Standard

For eligible valid return orders, we will implement full refund processing. The refund amount is based on the actual payment amount of the customer’s order, without any deduction of service fee, handling fee, restocking fee, and other miscellaneous fees.
Since our brand provides permanent global free shipping and full tariff-bearing services, no logistics cost or tariff cost will be deducted during the refund process. Customers can get complete and full principal refund protection.

Order Cancellation Refund Rules

Customers can apply for order cancellation and full refund before the order is shipped. Our team will review the cancellation application in a timely manner and complete the refund processing in accordance with the standard refund cycle.
Once the order enters the shipment process, the order cannot be cancelled actively. If the customer no longer needs the goods, they can apply for return and refund after receiving the package in accordance with the 60-day return policy.

Customer Support and Service Guarantee

For any questions about refund eligibility, application process, refund progress, and amount verification, customers can contact our professional customer service team through the Contact Us page on the official website. Our team will provide one-on-one professional guidance to help customers complete after-sales operations efficiently.
We always maintain a customer-first service attitude, optimize the refund process continuously, reduce customer operation costs, and ensure every after-sales demand can be responded to and processed efficiently. We are committed to providing every customer with transparent, standardized, and reassuring refund service protection.

Policy Update Statement

We reserve the right to adjust and optimize the content of this Refund Policy according to business development and service upgrading. All updated clauses will be displayed on the official website in real time and take effect immediately after publication. Customers are recommended to check the policy content regularly to grasp the latest service rules.


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